On February 19, J.D. Power announced the results of its 2016 Japan Light-Duty Truck Ownership Satisfaction Study.
The annual study measures overall customer satisfaction with light-duty truck manufacturers and dealers among commercial fleet owners including managers of truck freight companies (green number). J.D. Power has made significant updates to the study for this year.
The study involved customersâ€™ evaluations of four factors: vehicle, sales, after-sales service, and cost.
According to the results, the average score for the industry was 552 points (out of 1,000 total points). Hino Motors was the highest rated automaker for the second straight year with 577 points.
Though Hino was highly rated for both light- and heavy-duty trucks, the light-duty truck segment performed exceptionally well in the sales factor. Hino was the only automaker to score higher than the industry average as it dominated the other manufacturers.
Isuzu and Mitsubishi Fuso tied for second place with 549 points each. Toyota finished in fourth with 543 points and UD Trucks rounded out the top five with 534 points.